FAQ
At Lizeth Lowe, I know you may have questions before ordering a book, poem, or keepsake. This page gathers the answers to the most common questions I receive from parents, readers, and gift-givers. If you don’t see your question here, please reach out—I’m happy to help and make sure your experience feels clear and simple.
Q: What age range are your children’s books best for?
A: My children’s books are written for ages 4–10. Younger readers enjoy listening to them aloud, while older kids connect with the deeper lessons about bravery, boundaries, and wonder.
Q: Do you offer signed copies?
A: Yes! Signed copies are available as their own products on my site. These are the only versions of my books that are physically shipped. Standard editions are digital PDF downloads.
Q: Are your books available internationally?
A: Yes. Since most editions are digital, they can be downloaded anywhere in the world instantly. Signed copies and bundles can also be shipped internationally.
Q: Do your books come in hardcover and paperback?
A: At this time, my shippable books are signed softcover editions. Availability for special hardcover formats will always be listed on the product page.
Q: Will you be releasing new titles soon?
A: Yes! I’m always working on new children’s stories. Joining my newsletter is the best way to hear about upcoming releases
Q: How do I request a personalized poem?
A: You can order directly through my website. Just share the details you’d like included—names, dates, or a special story—and I’ll create a custom poem or letter just for you.
Q: Are custom poems digital or physical?
A: All custom poems and keepsakes are delivered as digital PDF files. You’ll receive your file by email, ready to print, frame, or save as you wish.
Q: How long does it take to create a custom poem or letter?
A: Most custom works take 1–2 weeks depending on length and detail. If you need something sooner, please reach out—I’ll do my best to accommodate.
Q: Can I include specific details in my poem?
A: Absolutely! The more you share, the more personal and meaningful your piece will be.
Q: Do you write in both English and Spanish?
A: Yes, I create poems in English, Spanish, or bilingual versions upon request.
Q: How will I receive my digital product?
A: After checkout, you’ll receive a download link by email. All digital products are delivered instantly as PDF files.
Q: Can I print my digital download?
A: Yes, all PDFs are designed for easy printing. You can print them at home or through a professional printer.
Q: Do digital downloads expire?
A: No. Once you purchase, the file is yours to keep and reprint whenever you’d like.
Q: What items are physically shipped?
A: The only shippable products are signed copies of my books and special bundles (which may include signed editions plus keepsakes).
Q: How long does shipping take?
A: U.S. orders typically arrive in 5–7 business days once shipped. International orders may take 2–4 weeks depending on location and customs.
Q: Do signed copies include tracking?
A: Yes. All signed books and bundles include tracking, which you’ll receive by email once your order ships.
Q: What is your return or exchange policy?
A: Digital downloads are non-refundable. Signed copies and bundles are non-returnable, but if your order arrives damaged or incorrect, please contact me and I’ll make it right.
Q: Where can I find Lizeth Lowe Beauty products?
A: My clean beauty line is available at lizethlowebeauty.com.
Q: What is The White Goose Mercantile?
A: The White Goose Mercantile is my boutique offering thoughtfully curated new lifestyle and children’s goods. It reflects my love for timeless pieces that bring beauty and comfort into everyday life.
Q: Do you take on design clients through The Next Chapter Creative Studio?
A: Yes! At The Next Chapter Creative Studio, I offer branding, website design, and creative strategy for authors and entrepreneurs.